How to Return or Exchange

Most items purchased from Gap Australia may be returned within 30 days of delivery for online orders, provided they are unworn, unwashed and in their original condition with tags attached. Certain hygiene-sensitive items may be excluded from change-of-mind returns where disclosed at purchase. These exclusions do not affect your rights under the Australian Consumer Law for faulty, damaged, unsafe, misdescribed or incorrectly supplied goods.

Standard shipping is $9.99 and Express shipping is $12.99. Delivery estimates and any current promotions are shown at checkout. For an exchange, return the original item and place a new order for the preferred size, colour or style. Shipping fees are not refundable for change-of-mind returns, except where required for a faulty, damaged or incorrectly supplied item. Your rights under the Australian Consumer Law are not affected.

Start your return through our Returns Centre and follow the instructions shown for your order. Keep your return tracking details until your return has been received and processed. We’ll email you when processing is complete.

Once your return has been received and approved, your refund will be processed to the original payment method used for your purchase. Please allow up to 10 business days for refund processing, plus any additional time required by your bank or payment provider. For faulty, damaged or incorrectly supplied goods, contact customerservice@gapaustralia.com as soon as possible.

For online purchases, request a change-of-mind return within 30 days of the delivery date. Items must be unworn, unwashed and in their original condition with tags attached. This change-of-mind policy does not limit your rights under the Australian Consumer Law.